
If you have run into problems understanding some of the new airline security rules then you are not alone. Knowing this, but not wanting to have a lot of long drawn out conversations with passengers in the security line at Newark and elsewhere, the Transportation Security Administration (TSA) has created a new blog where they will respond to user’s questions and feedback. According to an article at ComputerWorld:
TSA Administrator Kip Hawley noted on the blog that there is no time for agency personnel to answer passenger questions during the airport screening process. Screeners have no time to explain to passengers why they are asked to do certain things and can only demand that they follow orders. The blog, he said, provides a forum to explain processes and to allow passengers to suggest changes to the TSA checkpoint processes.
“One of my major goals of 2008 is to get TSA and passengers back on the same side, working together,” Hawley wrote. “We need your help to get the checkpoint to be a better environment for us to do our security job and for you to get through quickly and on to your flight. We will not only give you straight answers to your questions, but we will challenge you with new ideas and involve you in upcoming changes.”
Here at Tripinator we applaud any effort to open the lines of communication. (Granted we would say that anyway just to stay off “the list”).
2 Responses to “The TSA Blogs Back”
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Tags: airline, airport, blog, feedback, security, Transportation Security Administration, tsa






February 27th, 2008 at 11:12 am
I went through a metal detector at San Antonio and was told to proceed but was unwittingly directed into a glass holding cell instead. Door was locked and when I tried to ask what was happening I was told to stay where I was that someone was coming for me. Locked up–trapped and innocent of wrong doing and oh my god, they are coming for me? I had a panic attack. I’d never had one before which made it even more scary. When they came for me, I could barely stand and nod yes and no. When I didn’t get my arms high enough the woman used her wand on the underside of my arms to make them go higher. I have been searched before–no big deal but this time being locked up in that glass cell terroized me. I may never fly again. Why did they not tell me, about this instead of letting think I passed the detector and then trapping in the cell? By the way, all I had on me was a clean Kleenex. They gave it back.
February 27th, 2008 at 2:22 pm
Wow, that is quite an experience. It seems like they could have made that easier in any number of ways without decreasing security.